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Missing item when logout

 
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Hahn

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Post Posted: 10-05-2019, 17:49:00 | Translate post to: ... (Click for more languages)

Hi,
i have a problem on my main character Rengotar - Felsong.
In the lasts 4-6 days i lose a random piece of equipment, though i put entire set in bank, when i logout from this character (whitout exit game)
There is something we can do?

Thanks

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Sarah

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    Battletag: postrow.ID_BATTLE_NET} 
Post Posted: 10-05-2019, 21:15:24 | Translate post to: ... (Click for more languages)

Hello Hahn,

Try to recover them there: https://www.wow-freakz.com/recover_missing_items.php
If your items don't show there, there's nothing we can do. We're aware of the issue and are trying to get it resolved soon, or at least guarantee to be able to restore the items, but for now, that's all we can do.


Best regards
Sarah



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Hahn

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Post Posted: 10-05-2019, 21:26:14 | Translate post to: ... (Click for more languages)

Hello Sarah,
The recover item tool don't find nothing.
No problem, i'm glad for the opportunity to play WoW!
Thanks for your work.

Greetings

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Sarah

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Post Posted: 11-05-2019, 11:49:53 | Translate post to: ... (Click for more languages)

One more thing I forgot to add - the issue happens less likely (but it still does, just not as often) if you DON'T loot items into your first bag (first 16 slots of the inventory).

Not sure why, but I've quite extensively tested it and lost almost twice as many items when I've looted them into my first bag. By the way, moving items into other bags doesn't seem to help, make sure they never end up in the first bag in first place.


Best regards
Sarah



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Hahn

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Post Posted: 11-05-2019, 21:10:50 | Translate post to: ... (Click for more languages)

Thanks for the tip, but i think don't loot in the first bag.
However, i can say that i loot all items from world quests (don't know if it is useful)

Greetings

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Sarah

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Post Posted: 11-05-2019, 21:55:50 | Translate post to: ... (Click for more languages)

Hello again,

That info unfortunately isn't very useful, it happens with all items, regardless of their source. (As long as they are drops, it seems to not happen with items bought from vendors)


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Sarah



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brantkin

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Post Posted: 18-05-2019, 06:03:52 | Translate post to: ... (Click for more languages)

So selling them to npc and rebuying the items back might be a fix for items being deleted. Has anyone tried that? Since items that you buy from vendors don't, you maybe able to trick the game or the bug from deleting the items as a workaround until it's fixed. Hopefully this works, as losing items is always terrible.
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Sarah

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Post Posted: 18-05-2019, 09:03:48 | Translate post to: ... (Click for more languages)

I'll test this theory brantkin, thanks for bringing it up, sounds like it'd be worth trying.


Best regards
Sarah



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Hahn

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Post Posted: 20-05-2019, 20:53:44 | Translate post to: ... (Click for more languages)

Thank you for the tip, brantkin
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